Q: What mobile devices does the Owlcam app Support?

A: Mobile devices Owlcam supports: 

  • iOS 11 (iPhone 6 and later) 
  • Android Oreo/Pie (we support Google Pixel 2/2XL, Samsung Galaxy S8/S9, and LG V30)

Q: Application won’t download.

A:  Check your phones OS and make sure it's up to date:

  • Make sure your iPhone is running iOS 11 or later. Tap settings > general > software update. 
  • Make sure your Android device is running Oreo or Pie 

Q: Application is not launching.

A: Restart your phone. If that doesn’t work, uninstall the Owlcam app and download it again. 

Q: Unable to find the app in the App Store or Google Play Store.

A: On an Owlcam supported mobile device search for “Owlcam"  

  • iOS 11 (iPhone 6 and later) 
  • Android Oreo or Pie (we support Google Pixel 2/2XL, Samsung Galaxy S8/S9, and LG V30

Q: Clips are not deleting.

A: Refresh the Owlcam app by closing it and reopening it. 

Q: Unable to share clips

A: Make sure the video plays in your clips section before sharing. Sharing to Owlcam news gives you a loading screen and progress bar letting you know that we are preparing your video for sharing to Owlcam news. You want to make sure it completes before leaving the app.

Q: I sent a clip via text but the recipient can’t view the clip.

A: If the recipient is unable to load a clip shared via text, please resend the clip. This is also dependent on network coverage. When you share a clip via text it downloads the clip from the cloud then sends as a text.

Q: App is not scanning QR code.

A: In the rare case that the Owlcam app won't scan the QR Code and pair, try one of the following:

  • Close the Owlcam app and reopen it.
  • Restart your phone.
  • Uninstall the Owlcam app, then reinstall it on your iPhone.  

Q: Live view has a delay.

A: There is a slight delay due to the time it takes to transfer data from your Owlcam to your phone.  

Q: Live view isn’t responding.

A: If live view is not responding it means you are in an area with poor cellular or network connection.

Q: My clips aren’t uploading to the Clips section of the app.

A: This is dependent on your network coverage, with the Owlcam and your iPhone. When you have a stronger connection the clips with automatically load in the Owlcam app. 

Questions or feedback? Call us at 1.800.732.7131
Email us at Support@OwlCam.com 

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