Q: How many Owlcams can I control with my phone?
A: You can add up to three car cams per device on iOS.
Q: Can I add another user to my Owlcam?
A: At this time only one user can be connected to any given Owlcam.
Q: Does the Owlcam support Teslas?
A: Yes, we support all Tesla Models that have an OBD II port. The Tesla Model 3 is not supported because it doesn't have an OBD II Port.
Q: Can my Owlcam be traced?
A: No, when you’re using your camera your data and video is private.
Q: Who can see my videos?
A: The link between your Owlcam and your phone is secure so that only you can control access to your video content through the Owlcam App, unless others have access to your phone or the secure recovery password you set up with Owlcam. No one at Owlcam sees your video unless you choose to share it.
Q: What is the operating system of the Owlcam?
A: We have built a proprietary Linux OS specifically for the Owlcam.
Q: Do you have a rear view camera?
A: We don’t offer a separate rear camera but we have a cabin facing camera with a limited rear outside view.
Q: What happens if my camera is stolen?
A: You will get a Video Alert on your phone and a selfie of the thief. Owlcam will also replace your camera free of charge as long as you provide:
- Police report
- Video of the incident
- Device ID -- just send us a chat from settings menu in the Owlcam
please review our warranty policy for more details.
Q: How does the Owlcam look out for the car’s battery?
A: When parked, the Owlcam is designed to only use a small percentage of a standard battery's charge. Each time you drive, the car recharges its battery. Between drives, the camera goes into ultra-low power standby if the battery voltage is low or if you have not driven for up to 72 hours. In extreme cold, the Owlcam will go into standby to protect the battery until you start the car.
Q: Will high temperatures affect the Owlcam?
A: When the Owlcam’s electronics reach 200 ̊F, the device will go into standby and automatically recover when it cools down. Owlcam has an active-cooling fan helps keep its electronics cool. On very hot days of 100 ̊F outside or higher, the temperature inside a parked car in the direct sun can reach upwards of 160 ̊F. We recommend parking in the shade on hot days.
Q: How does my Owlcam store my clips?
A: Your Owlcam has internal memory for storage.
Q: How do I get the clips I created to my phone?
A: Your Owlcam will automatically send the clips you create to the Owlcam App on your phone when it has LTE cell service.
Q: What does the Owlcam record?
A: Owlcam is recording everything while you drive. When parked, Guard Mode is activated and protects your car.
Q: What is Guard Mode?
A: When parked for longer than 6 minutes, the Owlcam will go into an ultra-low power state and only record when a disturbance is detected.
Q: What is that buzz/hum sound coming from the Owlcam?
A: On hot days, you may hear a faint buzzing or humming sound coming from the Owlcam. That is the fan inside the camera used for keeping the internal components cool.
Q: What's the power draw of the Owlcam?
A: Each day Owl uses less than 2% of a good battery’s full charge. You can select up to 72 hours of protection when parked - during that time, Owlcam will send you alerts. Owlcam also watches for weak or drained batteries and goes into ultra-low power standby if needed.
Q: What resolution are the cameras?
A: Owlcam records outside at 1440p ( 2X zoom ) and inside at 720p.
Q: What is the return policy for the Owlcam and Accessories Kit?
A: If at any time within thirty (30) days of receiving your order, you are not 100% satisfied, you may return it to us for a refund – no questions asked. You can call us at anytime 1-800-732-7131 with questions or concerns